Contact us

- When will my order be shipped?

Once you place the order, we will process and then dispatch your goods within 2 workings days. The shipment of goods will be handled by SF Express, for urban areas the delivery time will be around 2-5 days. Locations where SF Express cannot access, we will ship the goods via EMS. Upon dispatch of goods the warehouse will send SMS to your mobile phone with SF Express' waybill number, you can access to SF Express' official website to check the logistics of your goods with this waybill number.

For more information, please see FAQ

Customer Hotline : 400 991 8276

Service time: Monday to Friday, Beijing time 09:00 - 18:00 (lunch time 12:00 - 13:00)

Service Hours : Monday–Friday: 09:00–18:00 (UTC+8) 09:00 – 18:00 (lunch hour 12:00 – 13:00)

Customer Service Mailbox : You can fill in the form below and send to us via email. Upon successful transmission, we will send back an automatic reply email with a ticket number, you can then reply to this email and contact us for further information.